Thank you for shopping with us! Below are our customer service policies, including returns, refunds, and FAQs. For further assistance, please contact us.

 

Contact Information

• Phone: (217) 848-4376

• Address: 2920 Constitution Dr, Springfield, IL 62704

• Or send us an email HERE

 

Return & Refund Policy

We strive for your complete satisfaction. Our return policy is designed to be fair and efficient, similar to major retailers like Amazon and Walmart.

 

General Return Guidelines

Return Window: Most non-perishable items may be returned within 30 days of purchase.

Fresh Produce & Grocery Items: Due to safety and perishability, fresh food (meat, dairy, fruits, vegetables) cannot be returned. However, if you receive spoiled or damaged goods, contact us immediately for a refund or replacement.

Original Receipt Required: For refunds, a receipt or order confirmation is necessary.

Condition of Items: Products must be unopened, unused, and in original packaging (where applicable).

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Refund Processing

Refunds are issued to the original payment method within 3–5 business days.

For defective or incorrect items, we may offer replacements or store credit.

 

Special Cases

Holiday Extensions: Purchases made between November 15 – December 31 may be returned until January 31 of the following year.

 

Feedback & Complaints

Your satisfaction is our priority. If you have concerns or suggestions, contact us.